Crucial Conversations

Crucial Conversations

Tools for Talking When Stakes Are High

Book - 2002
Average Rating:
Rate this:
10
How do you discuss the future of your child with a teacher who recommends he retake a year of school? What if your child has described this same teacher as constantly singling him out and tormenting him over the course of a year? This volume provides an approach to those conversations in life that are both most difficult and most necessary.
Publisher: New York :, McGraw-Hill,, [2002]
Copyright Date: copyright 2002
ISBN: 9780071401944
0071401946
Characteristics: xv, 240 pages :,illustrations ;,23 cm.
Additional Contributors: Patterson, Kerry 1946-

Opinion

From the critics


Community Activity

Comment

Add a Comment

1
1aa
Aug 16, 2018

A very informally written book: one idea often takes as much as ten pages to write, rather than one paragraph (for example, chapter two , whose idea is that techniques for engaging in crucial conversations constructively are learnable). A major drawback is that the emphasis throughout is what one wants for oneself is always given priority. Another is that the belief of the interlocutor is more important than what the case is (for example, on page 101, it is written "do others believe you respect them?" rather than one actually respecting others and then have them believe that one respects them). There are little advertisements for services from the authors' companies peppered throughout the book. Ultimately, its awkward to apply the lessons for one needs to take extensive notes and carry them around and then in the midst of a crucial conversation pull them out to apply them correctly (perhaps its a case of better awkwardly done than not done at all).

j
jasonamcbride
Jun 01, 2017

Life is about relationships and conversations, but when conversations become crucial (high stakes, emotional, and opposite opinions), we tend to do our worst. Get tips on dialogue and emotional intelligence. Also a great reminder when stuck to ask "What crucial conversation am I not holding or not holding well?"

d
darcyhudjik
May 08, 2017

This is an awesome book, which helps you identify unhelpful behaviours you may be engaging in, and how to approach dialogue when others are engaging in these unhelpful behaviours.

c
churchim808
Mar 27, 2017

This is a great book for improving communications both in your personal life and work. Some commenters believe that this book is common sense but I don't find that to be the case. Sure, it makes perfect sense when you read it and the ideas are simple enough. However, the ideas presented here are not second nature to anyone I know. There is a lot here and it is well worth reading more than once to become truly familiar with the techniques.

JCLAmyF Sep 13, 2016

Highly recommended (at least give it a skim) if you want to communicate more clearly and positively, or if you find yourself in the same types of conversation ruts time and again.

s
sofiac07
Aug 15, 2015

A very interesting book.

e
erinsnest
Jul 05, 2013

Finished this June 30 2013.....some good ideas, that are good to keep in mind. "What do I really want!"

xaipe Sep 02, 2012

Most of this book addresses people in the corporate world mainly at the decision-making or managerial level.
I wish that the authors had included non-business situations, but the skills presented can be applied in many other areas.
The authors are four white men, Fortune 500 types, who could have used some input from women and minorities.There are places in the text which give links to online videos depicting conflict situations. It is assumed that readers will form discussion groups and apply their new, book-based skills to solving the problems. There is also a blog for discussion and a downloadable discussion guide. It's interesting that although this book stresses careful attention to feedback, the authors did not elicit any reader feedback that I could determine. I have mixed feelings about this book. I liked many of the conflict tools discussed, but in my opinion their application was not broad enough.

p
pharmerboy
Jun 19, 2012

Has this book been lost? It has not become available for a couple months now.

June 26/12 - still no movement

l
Lirael
Nov 18, 2010

Whether you are trying to have a hard conversation with someone at work, at home, or with a relative, these folks outline how to prepare for that difficult conversation. Check out their Web site and newsletters, too!

Age Suitability

Add Age Suitability

There are no age suitabilities for this title yet.

Summary

Add a Summary

There are no summaries for this title yet.

Notices

Add Notices

There are no notices for this title yet.

Quotes

Add a Quote

There are no quotes for this title yet.

Explore Further

Browse by Call Number

Recommendations

Subject Headings

  Loading...

Find it at my library

  Loading...
[]
[]
To Top